Refund Policy
Overview
At Mishhal's Commerce Hub, we strive to ensure our students have a rewarding learning experience. This Refund Policy explains the terms under which refunds are issued for course enrollments and purchases made through our website or mobile app.
Eligibility for Refund
A refund request is eligible if it is raised within 7 days of enrollment, provided that not more than 20% of the course content has been accessed or completed. Requests made after this period, or after substantial course content has been consumed, will not be eligible for a refund.
Non-Refundable Cases
Refunds will not be provided in the following cases: - The 7-day eligibility window has passed. - The course has been substantially accessed, downloaded, or completed. - The purchase was made during a promotional, discounted, or bundled offer explicitly marked as non-refundable. - Change of mind after significant use of the course material.
How to Request a Refund
To request a refund, please contact our support team at mishhalscommercehub@gmail.com or call us at +91 7736180999 with your registered email address, order/payment reference, and the reason for your request. Our team will review your request and respond within 3-5 business days.
Refund Processing
Once a refund request is approved, the amount will be credited back to the original mode of payment within 7-10 business days, depending on your bank or payment provider's processing timelines. We are not responsible for delays caused by banks, payment gateways, or third-party services.
Cancellations
You may cancel your enrollment at any time from your account dashboard or by contacting our support team. Cancelling an enrollment does not automatically guarantee a refund; refund eligibility will be assessed as per the terms mentioned above.
Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Refund Policy, please reach out to us at mishhalscommercehub@gmail.com or +91 7736180999, or visit us at Tharola Chambers, Azad Rd, Kaloor, Ernakulam, Kerala 682017.